About this role
The purpose of the Customer Service function is to serve as the face to the customer providing value added services that grow our businesses. In accordance with Avient's Mission, Vision and customer segmentation guidelines, maintain and grow existing customer base by providing fast, right, cost-efficient and hassle-free customer service. This position will also provide knowledge and ongoing support to CSRs by maintaining the "expert user" role for the customer service department. This role is a key leadership position in overseeing task performance of the CSR team.
- High school diploma or GED required; associate’s or bachelor’s degree in Business, Supply Chain, Communications, or a related field preferred.
- 3-5+ years of customer service experience in a manufacturing, distribution, or industrial environment.
- Previous supervisory, team lead, or people management experience preferred.
- Strong working knowledge of SAP, including order entry, customer master data, pricing, inventory inquiries, and shipping documentation.
- Experience managing customer orders, deliveries, returns, complaints, and issue resolution.
- Ability to analyze data, generate reports, and monitor customer service performance metrics.
- Strong understanding of cross-functional coordination with sales, planning, production, logistics, and finance teams.
- Excellent verbal and written communication skills with the ability to interact professionally with customers and internal stakeholders.
- Demonstrated leadership skills, including coaching, performance management, employee development, and conflict resolution.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Proficient in Microsoft Office Suite, including Excel, Outlook, and Teams.
- Experience with continuous improvement initiatives and process standardization is preferred.
- Customer-focused mindset with strong problem-solving and decision-making abilities.
- Ability to maintain confidentiality and handle sensitive customer and business information appropriately.