About this role
Here is an opportunity to join a team on the move. Pat Milliken Ford is looking for an assisstant manager for our new state of the art 23,000+ sq. ft. collision center. No expense has been spared to create the cleanest, most advanced shop in southeast Michigan. Are you the person who can help us take this facility to a new level?
Pat Milliken Ford has been family owned and operated since 1959. We are proud to be one of the largest Ford dealers in the nation and know that customer satisfaction is the key to our success. Pat Milliken Ford has been awarded the President's Award for excellence in customer satisfaction by Ford Motor Company for the last 27 years in a row. We are the only dealer in the State of Michigan to achieve this designation and we are proud of our entire sales and service team for their efforts.
Pat Milliken Ford will do all it can to promote their employees growth within the store and offers a wide range of benefits including weekends off for all employees.
What We Offer:
- Weekends Off
- High volume, highly productive shop
- Clean and professional work environment
- 401(K)
- Paid vacation after a year
- BCBS for employee and eligible family members (PPO or HMO)
- Dental
- Vision
- Collaborative, family environment
- Promote from within culture
Responsibilities:
- Help manage Body Shop Clerk & Technician staff, assisting with scheduling, payroll, inventory & tool needs
- Ensure Technicians workflows are going smoothly and customer needs are prioritized
- Managing technician productivity
- Document all repairs & orders properly
- Oversee vehicle washing, waxing, revitalizing processes
- Interacting with external vendors on parts inventory
- Required to maintain the profitability of a department while controlling expenses and maintaining customer satisfaction.
- Required to understand and keep abreast of all federal, state and local regulations that affect their operations.
- Effective vehicle production and inventory control
- This is a hands-on, working position
Requirements:
- Strong communication skills to deal with customers, employees and vendors.
- Valid driver's license with clean driving record.
- At least 5 years of body shop management and automotive customer service experience
- A hard-working can-do attitude
- Excellent interpersonal and management skills