About this role
We begin with dreams. Dreams drive our motivation. Dreams are our future. The world's dreams, people's dreams, our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality.
All for dreams. Dreams challenge and the Nidec-Group will continue to meet the challenge. For the world's and people's tomorrows; the world's first, the world's best technologies and products; we will continue our part in creating a better society.
Job Summary
The Field Service Representative IV is an advanced field service professional responsible for leading complex, high‑visibility, or high‑risk service activities while serving as a trusted on‑site representative to customers. Operating with minimal supervision, this role applies extensive field experience, sound judgment, and strong customer leadership to ensure service excellence, safety, and operational reliability. The position serves as a subject‑matter expert within the field service organization, providing mentorship, coordination leadership, and escalation support.
Job Description
Role Overview
The Field Service Representative IV functions as the highest‑level individual contributor within the Field Service Representative career path. The role independently manages complex service engagements, supports critical customer operations, and resolves non‑routine service challenges. Success is demonstrated through exceptional service execution, strong customer relationships, minimized service risk, and leadership in field service best practices.
Key Responsibilities
Senior‑Level Field Service Execution & Ownership
Independently lead and execute advanced, non‑routine field service activities including installations, maintenance, repairs, inspections, and system support
Manage high‑priority, complex, or escalated service engagements with significant customer impact
Serve as the primary on‑site representative during critical service events or outages
Make field‑level decisions to balance safety, service quality, customer needs, and operational risk
Customer Leadership & Relationship Management
Act as a trusted senior on‑site contact for customer leadership and key stakeholders
Communicate service plans, findings, risks, and outcomes clearly and professionally
Manage customer expectations during complex or disruptive service situations
Protect and strengthen long‑term customer relationships through professionalism and results
Safety, Compliance & Risk Leadership
Demonstrate leadership in safety culture and compliance with all site, environmental, and company requirements
Identify and mitigate safety, quality, and procedural risks in the field
Serve as an escalation point for safety or compliance issues during service execution
Support regulatory inspections, audits, or customer compliance reviews as needed
Documentation, Reporting & Systems Expertise
Ensure accurate, detailed, and timely completion of service documentation, reports, and work orders
Verify service records, observations, and materials usage for completeness and accuracy
Analyze service data and trends to identify recurring issues or improvement opportunities
Coordination & Cross‑Functional Collaboration
Coordinate service activities involving Field Service Representatives, Engineers, Technicians, and Coordinators
Work closely with operations, engineering, logistics, and service leadership to resolve complex issues
Support planning and execution of major service initiatives, outages, or enterprise customer events
Mentorship, Training & Continuous Improvement
Provide mentoring, training, and work guidance to Field Service Representative I–III employees
Review service work for quality, accuracy, and adherence to procedures
Share best practices, lessons learned, and service standards across the field organization
Contribute to development and refinement of service procedures and training materials
Qualifications
Education & Experience
High school diploma or equivalent required
Associate degree, technical training, or equivalent experience preferred
Typically requires 7–10+ years of progressive field service, customer service, or technical support experience, reflecting senior‑level capability
Ability and willingness to travel extensively to customer or job sites
Knowledge, Skills & Abilities
Expert‑level knowledge of field service operations and customer support practices
Proven ability to independently manage complex, high‑pressure service environments
Strong problem‑solving, decision‑making, and risk‑management skills
Exceptional customer‑service, communication, and interpersonal skills
High attention to safety, quality, and documentation accuracy
Ability to lead, mentor, and influence others without direct authority
Strong organizational skills and ability to manage competing priorities
Demonstrated professionalism, judgment, and accountability
Additional Job Details
Support & Production – S4
Organizational Impact
• Works to achieve operational targets within job area, with significant impact on achievement of results for the team
• Work consists of tasks that are typically not routine
• Works independently under limited supervision
• Frequently required to apply discretion within broad operational boundaries and procedures
Communication & Influence
• Communicates with contacts typically within the department on matters that involve obtaining or providing information on matters of significant importance to the team
• Explains practices, procedures, and policies in order to reach agreement
Innovation & Complexity
• Responsible for making moderate changes in systems and processes to solve problems or improve effectiveness of team
• Expected to independently propose solutions to problems for manager review
• Daily challenges are typically not complex, and may require analysis to understand and resolve
Leadership & Talent Management
• Responsible for providing guidance, coaching, and training to other employees within team
• May delegate tasks within a team or be responsible for review of work
Knowledge & Experience
• Requires specialist knowledge of operational systems and practices typically obtained through extensive work experience or education
• Requires a minimum of 7 years of experience. May require vocational or technical education
Equal Employment Opportunity and Affirmative Action at Nidec
Nidec is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants receive consideration for employment without regard to their age, gender, gender identity, sexual orientation, race, color, genetic information, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following website: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Work Shift Schedule
No Soliciting
Nidec will not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to Nidec job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Nidec Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Nidec Talent Acquisition team.