About this role
Requisition ID: 72939
About Whirlpool India
Whirlpool of India Limited, headquartered in Gurugram, is a leading home appliances company dedicated to enhancing life at home and inspiring generations through its trusted brands. The company operates three state-of-the-art manufacturing facilities in Faridabad, Pune & Puducherry, each reflecting Whirlpool’s commitment to providing best-in-class consumer solutions. Further driving innovation, the company has a Technology & Engineering Center, where India's world-class talent architects the next generation of home innovation. In the 2024-25 fiscal year, Whirlpool of India reported approximately INR 8110 Cr in annual revenue and employed 2193 people. More information is available at www.india.whirlpool.in
The team you will be a part of
The Quality Generalist team conducts internal quality controls concerning particular areas or company products to ensure they fulfill given quality procedures and norms. Monitors and records inconsistencies with quality procedures and norms. Preparing quality analyses and recommends necessary quality procedure changes.
## This role in summary
1. Collects customer complaint data from the field and the service organization to act as an early warning signal to the concerned department and analyzes the data. 2. Process improvement in manufacturing process through root cause analysis of problem & implementation of solution at shop floor.
Your responsibilities will include
Collects customer complaint data from the field (trade partners, CFA’s and end –users) and communicates the results to the plant for immediate action.
● Visits customers to better understand the nature of the complaints.
● Organizes visits of plant personnel to customers and customer’s visits to the plant.
● Provide data to In charge quality analysis relating to field quality.
● Works closely with the sales and service organization to schedule customer visits and collect customer complaints data.
● Analysis of all field related data - Warranty, Cost of poor quality, customer machine replacement
Minimum requirements
Qualification : Graduate in Mechanical or Electrical Engineering
Work Experience Summary of Position: : Minimum 3 years
Reporting to: In charge Field Quality
Quality Reporting /Analysis/Planning
● Proficient in Ontrac reporting and analysis
● Proficient in SAP BW report and analysis
● Proficient in TCQ reporting , analysis
● Computer Literacy-Advanced Excel & Google sheets,
● Visual Tools - Tableau, Google studio, Google slides
Connect with us and learn more about Whirlpool India. See what it's like to work at Whirlpool by visiting Whirlpool Careers . Additional information about the company can be found on Facebook , Instagram and YouTube .
At Whirlpool India, we value and celebrate diversity. Whirlpool India is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.